Refund policy
REFUND POLICY
Important Notice The Vetro4Pro is a Class IV laser device intended for veterinary use only. It is not FDA-approved for use on humans and does not diagnose, treat, cure, or prevent any condition. Consult a licensed veterinarian before use. Read the full user guide before operating the device. Keep the device away from individuals not qualified to handle it. You must be 18 years or older to purchase.
Return Eligibility We offer a 30-day return policy. You have 30 days from the date of delivery to request a return. To be eligible, your item must be unused, in its original packaging with tags, and accompanied by proof of purchase. A $425 restocking fee (25%) applies to every laser kit returned.
How to Start a Return Contact us to initiate a return. Upon approval, you will receive a return shipping label, a tracking number, and a return address. Items sent back without prior approval will not be accepted. Email: support@petlaserpro.com | Phone: 312-380-1546 (calls returned within the hour)
Warranty & Device Servicing The Vetro4Pro comes with a 2-year warranty. Any attempt to service, repair, or modify the device — by the customer or any unauthorized party — will void the warranty entirely. Do not attempt to fix the device yourself. Contact us immediately if you experience any issues.
Damages & Issues Inspect your order immediately upon receipt. If your item is defective, damaged, or incorrect, contact us right away so we can make it right.
Exceptions & Non-Returnable Items The following cannot be returned: sale items, gift cards, custom or personalized products, personal care goods, perishable goods, hazardous materials, flammable liquids, or gases. Contact us with questions about your specific item.
Multi-Unit Pricing & Returns Each additional laser purchased is $200 less than the previous unit. If a return involves a multi-unit order, the refund will be calculated at the time of return based on the units kept.
Exchanges To exchange an item, return your original purchase and place a new order once the return is accepted. For dog goggles (S, M, L): each size is priced differently, so we recommend purchasing the correct size first. Goggles must be unworn and in original factory condition — including box, packaging, instructions, and cleaning cloth — within 30 days of purchase. This is not a one-for-one refund.
Refunds Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank to process it. If more than 15 business days have passed since approval, contact us.
Contact Us We're based in Chicago, IL and available Sun–Fri, CST. Email: support@petlaserpro.com | Phone: 312-380-1546 (call or text) Messages are generally returned within the hour.